TERM & CONDITIONS

General
When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately. 

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us. 


Orders
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out. The showed colour may be different 10% from the original colour.  


Payment
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it. 

We will take reasonable care to make our site secure. All online banking transactions on this site are processed using Senangpay, which is a secure online payment gateway that encrypts your details in a secure host environment. 

In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site. 


Vouchers
Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.


Tracking Your Order
Once your order has shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online. If you are registered with ISKL, you can track the status of your delivery by signing into your account and selecting "My Account", followed by "My Orders". If you not receive any email within 3days, do inform us. 

Your tracking number will not activate to show movement until the parcel is scanned in at the first courier-specific sorting facility, generally 24 hours or so after you receive your shipping notification.

Please Note :

  • Postage on Monday-Friday (working days).
  • Our delivery time starts from the moment an order begins processing and includes 24-48 hour period where your items will be packed and shipped. This can slightly longer during sale & festive season.
  • Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.
  • For delivery problems, please directly refer to delivery service company by referring the tracking number.
  • We are not responsible for any delays caused by destination customs clearance processes.

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